Hydrastore Limited Privacy Policy

About this privacy policy

This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. It applies whenever we collect your data (including when you use our website or other digital platforms), so please read it carefully. We also explain your rights in respect of your personal data.

Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at datacontroller@hydrastore.co.uk or write to us at the following address:

Data Controller
Hydrastore Limited
Sandtoft industrial Estate
Belton
Doncaster
DN9 1PN

Information we collect and what we use it for

When we process your orders or enquiries we may collect and store information about you such as your name, company name, address, delivery address, email address, telephone number and bank account details. We may obtain this information directly from you or from our parent company Douglas C Adams & Co Limited (DCA) which provides sales and technical assistance services to us. We may supplement the information that you provide with other information that we obtain from our dealings with you.

When you interact with our website we may also log your browser and IP address and use cookies to understand how users navigate our site and provide summary statistics to help us create better and more relevant content. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. For more technical details please refer to our Website Terms of Use which can be found at http://www.hydrastore.co.uk.

All information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy.

We may contact you to keep you informed about our products, news and offers and carry out market research so we can improve the products and services we offer. You can unsubscribe from our mailing list at any time by emailing datacontroller@hydrastore.co.uk or writing to the address above.

Disclosure of your information

In order to provide our products and services to you we may need to share your contact details with our parent company DCA and subcontractors. We also appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations and credit risk management companies. We may use mailing houses to manage our mailing list and marketing activities.

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.

Some of the organisations to which we may disclose your personal information are situated outside of the United Kingdom and European Union in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

Monitoring

Please note that for the safety and security of you and our employees, CCTV may be in operation at our premises.

How long do we keep your personal information

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
  • For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
  • Retention periods in line with legal and regulatory requirements or guidance.

More about your personal information - your rights

You can opt out of our mailing list at any time by emailing datacontroller@hydrastore.co.uk or writing to the address above. You may also correct or update your personal information at any time using the same contact details or submit a request for your personal details to be deleted.

You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly we recommend that you check this page periodically in order to review the latest version. 

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/

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