Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
Sandtoft industrial Estate
Information we collect and what we use it for
When we process your orders or enquiries we may collect and store information about you such as your name, company name, address, delivery address, email address, telephone number and bank account details. We may obtain this information directly from you or from our parent company Douglas C Adams & Co Limited (DCA) which provides sales and technical assistance services to us. We may supplement the information that you provide with other information that we obtain from our dealings with you.
We may contact you to keep you informed about our products, news and offers and carry out market research so we can improve the products and services we offer. You can unsubscribe from our mailing list at any time by emailing firstname.lastname@example.org or writing to the address above.
Disclosure of your information
In order to provide our products and services to you we may need to share your contact details with our parent company DCA and subcontractors. We also appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations and credit risk management companies. We may use mailing houses to manage our mailing list and marketing activities.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Please note that for the safety and security of you and our employees, CCTV may be in operation at our premises.
How long do we keep your personal information
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
More about your personal information - your rights
You can opt out of our mailing list at any time by emailing email@example.com or writing to the address above. You may also correct or update your personal information at any time using the same contact details or submit a request for your personal details to be deleted.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
Where to make a complaint
Information Commissioner's Office
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/