We strive to ensure our customers are satisfied with their purchases. However, if you need to return an item, please review our returns policy below.

Eligibility for Returns

  • Items must be returned within 10 days from the invoice date.

  • Products must be in resaleable condition, unused, and in their original packaging.

  • A 25% restocking fee will be deducted from the refund amount.

  • Hydraulic hose and hose assemblies, hydraulic valves, hydraulic pumps and hydraulic power units assembled and built to order are non-cancellable and non-returnable.

Returns Process

  1. Contact our Customer Service team to request a Returns Number before sending back your item. Returns without a written/emailed returns number will not be accepted.

  2. Securely package the item and include a copy of your invoice and returns number

  3. Ship the return to the address provided by our support team.

Refunds

  • Refunds will be processed within approximately 10 business days after the return is received and inspected.

  • The restocking fee will be applied to the refund.

  • Shipping costs are non-refundable.

 Any orders returned without a Hydrastore returns number, beyond the 10 day invoice cut-off date or custom-built/assembled items may be sent back to the sender or destroyed. 

For any return enquiries, please contact our team at sales@hydrastore.co.uk